United Airlines Jobs in Chicago | Demand Performance Agent

Website United Airlines

If You are Looking for Jobs in Chicago, Check out this Demand Performance Agent Job vacancy in Chicago. There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another.

It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce.

Your Duties And Responsibilities as a Demand Performance Agent

  • Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Conduct investigations as appropriate into performance and other work issues
  • Analyze trends and insights to proactively seek improvement opportunities by developing reporting that track and measure staffing, call performance
  • Works closely with departmental leadership to optimize workforce resources across the system, while adhering to labor contract constraints and meeting or exceeding service and cost targets
  • Conduct shift briefings for station and Airport Operations partners
  • Identify stations and/or metrics requiring additional focus
  • Collaborate with leaders to develop and implement solutions

Who Can Apply For This Position 

  • 2+ years experience in operations or a fast-paced business environment
  • Demonstrated leadership consistent with the United leadership model
  • Proficiency with Microsoft Office products, with emphasis on Excel and PowerPoint
  • Strong written and verbal communication skills
  • Experience carrying out initiatives and/or projects with measurable results
  • Knowledge of Customer Service, preferably Airport Operations
Job Details  
Company Name : United Airlines
Location : Chicago,IL,US
Job Type : Full-Time

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