Website Air Transat
Air Transat is seeking a technical advisor to join its team in Montreal. In this role, you will be responsible for providing technical support to customers and troubleshooting issues related to the company’s products and services. If you have a strong technical background and excellent communication skills, this could be the perfect opportunity for you. Learn more about the technical advisor job with Air Transat in Montreal and apply today.
Duties and Responsibilities
- Act as the first point of contact for incidents (primarily by telephone); open tracking tickets;
- Analyze users’ requests, diagnose and resolve hardware and software problems or transfer them with all pertinent details to the appropriate support group;
- Update requests in a proactive manner and ensure communication with users; responsible for the follow-up of the ticket;
- Install, configure, troubleshoot and move computers and peripherals;
- Create and manage user accounts with the appropriate tools;
Q: What language proficiency is required for this job?
A: Bilingualism (French and English) is essential for Montreal-based staff and an asset for Toronto or Vancouver-based staff.
Q: What experience is needed for this job?
A: The job description states that 3 to 5 years of experience in a similar position is required.
Q: Where is this job located?
A: The job is based in Montreal, with the possibility of being located in Toronto or Vancouver.
Conclusion: If you have a strong technical background and excellent customer service skills, consider applying for the technical advisor position with Air Transat. This role is perfect for individuals who are bilingual (French and English), have a college diploma in computer science or relevant training, and have 3 to 5 years of experience in a similar position. The job is based in Montreal, but there may be the possibility of being located in Toronto or Vancouver. With your strong troubleshooting skills and knowledge of various computer systems and applications, you could excel in this role. Do not miss this opportunity to join the Air Transat team.