Support Desk Agent | United Airlines, Chicago

Website United Airlines

If You are Looking for Jobs in Chicago, Check out this Support Desk Agent  Job vacancy in Chicago. The AO Support Desk is the go-to contact for agents in the field who have questions or need help in assisting customers with their travel.

Your Duties And Responsibilities as a Support Desk Agent

  • Provide assistance with navigating various user applications
  • Provide assistance with Customs Border Patrol (CBP) documentation and offload request
  • Perform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats
  • Monitor and respond to emails in a timely and efficient manner
  • Complete Federal Air Marshall (FAM) travel.
  • Assist with calculating Denied Boarding Compensation

Who Can Apply For This Position 

  • Fluent (speak, read, write, and comprehend) in English
  • Proven experience using SHARES, computers, including MS Outlook and Office Communicator (Instant Messaging)
  • Excellent written and verbal communication skills
  • Excellent customer service and service recovery skills
  • Excellent listening skills
  • Customer service experience
  • Proficient navigating through the internet
  • Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
  • Must be able to attend a full-time 2- week (8 ½ hour) training class within a 24-hour period in the Reservations Office, Monday-Friday
Job Details  
Company Name : United Airlines
Location :  Chicago, IL, USA
Job Type : Full-Time

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