Website United Airlines

If You are Looking for Jobs in Chicago, Check out this Support Desk Agent Job vacancy in Chicago. The AO Support Desk is the go-to contact for agents in the field who have questions or need help in assisting customers with their travel.

Your Duties And Responsibilities as a Support Desk Agent

Provide assistance with navigating various user applications
Provide assistance with Customs Border Patrol (CBP) documentation and offload request
Perform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats
Monitor and respond to emails in a timely and efficient manner
Complete Federal Air Marshall (FAM) travel.
Assist with calculating Denied Boarding Compensation

Who Can Apply For This Position

Fluent (speak, read, write, and comprehend) in English
Proven experience using SHARES, computers, including MS Outlook and Office Communicator (Instant Messaging)
Excellent written and verbal communication skills
Excellent customer service and service recovery skills
Excellent listening skills
Customer service experience
Proficient navigating through the internet
Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
Must be able to attend a full-time 2- week (8 ½ hour) training class within a 24-hour period in the Reservations Office, Monday-Friday

Job Details  
Company Name : United Airlines
Location :  Chicago, IL, USA
Job Type : Full-Time