Support Desk Agent | United Airlines, Chicago

If You are Looking for Jobs in Chicago, Check out this Support Desk Agent  Job vacancy in Chicago. The AO Support Desk is the go-to contact for agents in the field who have questions or need help in assisting customers with their travel.

Your Duties And Responsibilities as a Support Desk Agent

• Provide assistance with navigating various user applications
• Provide assistance with Customs Border Patrol (CBP) documentation and offload request
• Perform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats
• Monitor and respond to emails in a timely and efficient manner
• Complete Federal Air Marshall (FAM) travel.
• Assist with calculating Denied Boarding Compensation

Who Can Apply For This Position 

• Fluent (speak, read, write, and comprehend) in English
• Proven experience using SHARES, computers, including MS Outlook and Office Communicator (Instant Messaging)
• Excellent written and verbal communication skills
• Excellent customer service and service recovery skills
• Excellent listening skills
• Customer service experience
• Proficient navigating through the internet
• Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
• Must be able to attend a full-time 2- week (8 ½ hour) training class within a 24-hour period in the Reservations Office, Monday-Friday

Job Details  
Company Name : United Airlines
Location :  Chicago, IL, USA
Job Type : Full-Time 
Job Posted on : 06-June-2022