
Website United Airlines
If You are Looking for Jobs in Chicago, Check out this Support Desk Agent Job vacancy in Chicago. The AO Support Desk is the go-to contact for agents in the field who have questions or need help in assisting customers with their travel.
Your Duties And Responsibilities as a Support Desk Agent
- Provide assistance with navigating various user applications
- Provide assistance with Customs Border Patrol (CBP) documentation and offload request
- Perform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats
- Monitor and respond to emails in a timely and efficient manner
- Complete Federal Air Marshall (FAM) travel.
- Assist with calculating Denied Boarding Compensation
Who Can Apply For This Position
- Fluent (speak, read, write, and comprehend) in English
- Proven experience using SHARES, computers, including MS Outlook and Office Communicator (Instant Messaging)
- Excellent written and verbal communication skills
- Excellent customer service and service recovery skills
- Excellent listening skills
- Customer service experience
- Proficient navigating through the internet
- Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
- Must be able to attend a full-time 2- week (8 ½ hour) training class within a 24-hour period in the Reservations Office, Monday-Friday
Job Details Company Name : United Airlines Location : Chicago, IL, USA Job Type : Full-Time Job Posted on : 06-June-2022
To apply for this job please visit careers.united.com.