Supervisor Customer Service Job in Burbank

Website Southwest Airlines

If You are Looking for Jobs in Burbank, Check out this Supervisor Customer Service Job Vacancy in Burbank. Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents, and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Your Duties And Responsibilities as a Supervisor Customer Service

  • Sets clear expectations on daily assignments and procedures or process changes to Employees
  • Actively coordinates with all departments to maintain the station’s on-time performance
  • Partners with fellow Supervisors and Leadership to achieve Station objectives
  • Ensures all Operations Agents, Customer Service Agents, and Skycaps are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
  • Proactively reallocates Employees as needed and assigns rest and meal breaks as required
  • Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained

Who Can Apply For This Position 

  • Ability to work with others as part of a Team, meet the public, and work in a variety of challenging situations under stressful conditions
  • Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems, and in writing
  • Ability to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations. Must be able to read and write English
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
  • Ability to sufficiently use and navigate current computer software, including Microsoft Office products
Job Details  
Company Name : Southwest Airlines
Location : Burbank, CA, USA
Job Type : Full-Time

To apply for this job please visit careers.southwestair.com.


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