Sr. Reservations And Ticketing Agent – Qatar Airways

Website Qatar Airways

If You are Looking for Jobs in San Francisco, Check out this Sr. Reservations And Ticketing Agent Job vacancy in San Francisco. You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customers’ needs and help them to plan the right itinerary for their needs, canceling and changing reservations where required. You will encourage teamwork and consistency of service to ensure customers receive the 5-star award-winning service Qatar Airways is renowned for.

Your Duties And Responsibilities as a Sr. Reservations And Ticketing Agent

  • Handle customer requirements/requests professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
  • Minimize customers waiting time to two minutes
  • Prepare staff roster to ensure proper distribution of manpower
  • Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services
  • Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
  • Issue tickets and quote correct fares to customers
  • Assigns specified space to customers and maintains a computerized inventory of passengers spaces availability
  • Investigate complaints to define and correct weak areas
  • Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
  • Arranges reservations and routing for passengers. Utilizing the Amadeus system to make the booking for passengers.

Who Can Apply For This Position 

  • A relevant tertiary, Trade or vocational qualification
  • A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
  • Proven ability to manage Sales with due regard to the revenue
  • Passion for delivering customer service
  • Proven ability to resolve problems to the full satisfaction of the customer
  • Thorough knowledge of special rates/offers and promotions
  • Experience in working in a fast-paced customer service environment
  • Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
  • You must be willing to work shifts
  • Strong experience in working within a ticketing environment
  • You must have experience working with Amadeus
Job Details  
Company Name : Qatar Airways
Location : San Francisco, CA, USA
Job Type : Full-Time

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