Website Qatar Airways
If You are Looking for Jobs in Los Angeles, Check out this Sr. Reservations And Ticketing Agent Job vacancy in Los Angeles. You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets.
You will understand customer’s needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.
Your Duties And Responsibilities as a Sr. Reservations And Ticketing Agent
- Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.
- Issue tickets and quoting correct fares to customers
- Minimize customers waiting time to two minutes
- Prepare staff roster to ensure proper distribution of manpower
- Assigns specified space to customers and maintains computerized inventory of passengers spaces availability.
- Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services
- Investigate complains to define and correct weak areas
Who Can Apply For This Position
- Strong experience of working within a ticketing environment
- Experience of working in a fast paced customer service environment
- Proven ability to manage Sales with due regards to the revenue
- Passion for delivering customer service
- Proven ability to resolve problems to the full satisfaction of the customer
- You must have experience working with Amadeus
Job Details Company Name : Qatar Airways Location : Los Angeles, CA, USA Job Type : Full-Time