Website Southwest Airlines
If You are Looking for Jobs in Sacramento, Check out this Supervisor Customer Service Job Vacancy in Sacramento. Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.
Your Duties And Responsibilities as a Supervisor Customer Service
- Provides special care, attention, and assistance to internal and external SWA Customers as needed
- Assists in training and mentoring Operations Agents, Customer Service Agents, and Skycaps to ensure awareness of appropriate regulations, procedures, and Company policies
- Sets clear expectations on daily assignments and procedures or process changes to Employees
Who Can Apply For This Position
- Ability to successfully complete Customer Service and Operations Agent training and perform all essential job functions of Customer Service and Operations Agents.
- Ability to assume a high level of responsibility
- Ability to work with others as part of a Team, meet the public, and work in a variety of challenging situations under stressful conditions