Southwest Airlines Jobs in Kansas City, MO, USA | Operations Agent

Website Southwest Airlines

If You are Looking for Jobs in Kansas City, this Operations Agent Job vacancy might be a perfect fit for you. The airline was established in 1967 by Herb Kelleher as Air Southwest Co. and adopted its current name, Southwest Airlines Co., in 1971, when it began operating as an intrastate airline wholly within the state of Texas, first flying between Dallas and San Antonio. The airline has about 58,000 employees as of September 2018 and operates about 4,000 departures a day during the peak travel season.

An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.

Brief Description For Operations Agent

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Answers station operations’ telephones
  • Advises Gate Agents when boarding will begin
  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Arranges for fueling of aircraft as required
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning, and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • Works in airport operation office, gate area, jetways, and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of the same
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Receives refers to, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations

Anyone who fulfills the Below Requirements can Apply for this Position

  • Must be GSC qualified
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to effectively communicate verbally by telephone, face to face, and through public address systems
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment
  • Must be able to communicate information and instructions verbally or via radio equipment
  • Must possess a valid state motor vehicle operator’s license
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights.
  • Must be able to lift and move items of 70 pounds and/or more. Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Must comply with DOT drug and alcohol testing program
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must possess good written and oral skills
  • Must be able to carry heavy items up and down jetway stairs
  • Must maintain the ability to wear prescribed uniforms