Southwest Airlines Jobs in Kahului | Customer Service Agent

Website Southwest Airlines

If You are Looking for Jobs in Kahului, Check out this Customer Service Agent Job vacancy in Kahului. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries, and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, and reservations, and resolving related complaints and problems
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes changes, and balances daily transactions. Is responsible for overage or shortage

Who Can Apply For This Position 

  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
Job Details  
Company Name : Southwest Airlines
Location : Kahului, Hawaii, United States of America Department
Job Type : Full-Time


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