Southwest Airlines job in Baltimore | Operations Agent

Website Southwest Airlines

An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance. If You are Looking for Jobs in Baltimore, Check out this Operations Agent Job vacancy in Baltimore.

Your Duties And Responsibilities as an Operations Agent

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Handles Station AMS and radio communications traffic as needed
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Answers station operations’ telephones
  • Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Advises Gate Agents when boarding will begin
  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Arranges for fueling of aircraft as required
  • Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Provides friendly service to all co-workers and customers. Performs special tasks or assignments as delegated by Supervisor or Station Management personnel
  • Responsible for ground security and assuring operations follow security procedures
  • May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
  • Must be able to meet any physical ability requirements listed in this description
  • May perform other job duties as directed by Employee’s Leaders

Who Can Apply For This Position 

  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be GSC qualified
  • Must comply with DOT drug and alcohol testing program
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must possess good written and oral skills
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must be able to communicate information and instructions verbally or via radio equipment
  • No education requirement
  • Preferred: Two years of airline/military-related work experience in ramp/operations/provisioning functions
  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • Must possess a valid state motor vehicle operator’s license
  • Must be able to carry heavy items up and down jetway stairs
  • Must maintain the ability to wear prescribed uniforms
Job Details  
Company Name : Southwest Airlines
Location : Baltimore, MD, USA
Job Type : Full-Time


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