Senior Cargo Customer Service Agent

Website The Emirates Group

Looking for a new opportunity in the exciting city of Dubai? The Emirates Group is hiring a Senior Cargo Customer Service Agent! In this role, you will be responsible for providing exceptional customer service to cargo clients and ensuring the smooth handling of cargo shipments. If you have experience in the cargo industry and a passion for customer service, don’t miss out on this exciting job opportunity. Apply now to join the team at The Emirates Group in Dubai.

  • Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.
  • Provide system support to customers to enable them to navigate through SkyChain to track their consignments.
  • Attend to customer complaints and suggestions and report these to the Supervisor on duty for further investigation, conduct any necessary follow-up, and in a manner that restores and maintains customer goodwill.
  • Generate reports on sales and revenue and convey this to Revenue Accounts on a daily basis to ensure that correct rates are applied and payments are claimed.
  • Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures, and regulations to achieve service excellence.
  • Compile data related to market intelligence, as directed by the Supervisor.

Q: What are the education qualifications needed to apply for this job?

A: The education qualification needed to apply for this job is 10 years of schooling or equivalent.

Q: Is language proficiency a requirement for this job?

A: Language proficiency has not been specified as a requirement for this job.

Q: What experience is needed to be considered for this job?

A: To be considered for this job, you will need 3+ years of experience in logistics/cargo, with a focus on air cargo. Experience in customer handling is preferred.

Q: What benefits and perks come with this job?

A: The benefits and perks of this job include an attractive tax-free salary, travel benefits such as discounts on flights and hotel stays around the world, and employee benefits available on the company’s website.

Conclusion: If you have experience in logistics and cargo handling, particularly in air cargo, and strong communication and IT skills, then this may be the perfect opportunity for you. With a competitive salary and exclusive travel benefits, this is an excellent opportunity to join a leading company in the industry. We encourage you to apply for this job and take the first step in your exciting career.


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