Qatar Airways Careers | Customer Experience | Poland

Website Qatar Airways

If You are Looking for Jobs in Poland, Check out this Customer Experience Job vacancy in Poland. The Customer Services Supervisor is responsible for providing service excellence to customers through telephone, e-mail, fax, web chat, social media, or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue. This is a team leader role and is responsible for overseeing and managing the performance of the team.

Your Duties And Responsibilities as a Customer Experience

  • Responsible for revenue generation through agent’s selling, cross-selling, and upselling.
  • Generates and maintains necessary reports as requested.
  • Handles customer calls that have been escalated by customer service agents to solve passenger issues.
  • Provides floor presence to check and assist staff whenever required and guide the staff through complex responsible for revenue generation through agent’s selling, cross-selling, and upselling.
  • Generates and maintains necessary reports as requested.
  • Analyses team reports assisting in identifying areas of training needed to improve team performance.
  • Meets all team KPIs as outlined in the CC KPI scorecard.
  • Analyses team reports assisting in identifying areas of training needed to improve team performance.
  • Meets all team KPIs as outlined in the CC KPI scorecard.
  • Handles customer calls that have been escalated by customer service agents to solve passenger issues.
  • Provides floor presence to check and assist staff whenever required and guide the staff through complex
Job Details  
Company Name : Qatar Airways
Location : Wroclaw - WRO, Poland
Job Type : Full-Time


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