Premium Customer Service Representative Jobs | Chicago, American Airlines

Website American Airlines

If You are Looking for Jobs in Chicago, Check out this Premium Customer Service Representative Job vacancy in Chicago. The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing, and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization.

Your Duties And Responsibilities as a Premium Customer Service Representative

  • Promoting Admirals Club memberships and renewals
  • Thorough knowledge of all club and lounge membership and access policies
  • Proactively mitigating customer service failures and deficiencies
  • Assisting guests in all areas of Premium Customer Services
  • Know where to find answers and offer the right solution to guests at the right time
  • Engage with guests in a caring and personalized manner
  • Utilize opportunities to sell and market all products, services, and membership types

Who Can Apply For This Position 

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to the airport security identification
  • display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to work under pressure, and handle a multitude of projects concurrently while paying close attention to detail and customer service
  • Excellent salesmanship skills/interpersonal skills with the ability to interact effectively with all levels of management and public contact
  • Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
  • Service-oriented and self-motivated with a high level of professionalism
Job Details  
Company Name : American Airlines
Location : Chicago, IL, USA
Job Type : Full-Time


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