On-Call Concierge – Alaska Airlines

Website Alaska Airlines

If You are Looking for Jobs in San Francisco, Check out this On-Call Concierge Job vacancy in San Francisco. The On-Call Concierge is responsible for fulfilling the lounge Host and Concierge duties as needed by coordinating the setup of food and beverage stations, maintaining cleanliness and inventory, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges.

As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for members and guests through individualized interactions that create a hassle-free travel experience.

Your Duties And Responsibilities as an On-Call Concierge

  • Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
  • Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
  • Identifies creative solutions to handle unhappy or mishandled passengers.
  • Processes new lounge member enrollments and renewals.
  • Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g. seat assignments, check-in service, reservations), and prioritized members’ needs and requests in a tight time frame.
  • Responsible for restocking self-service food and properly packaging any unused food.
  • Follows established procedures to maintain the cleanliness of the lounge.

Who Can Apply For This Position 

  • 1 year of experience in guest service, or related area.
  • Ability to stand for long periods of time.
  • Ability to bend, squat, stoop, reach and grasp.
  • Ability to lift up to 50 pounds.
  • Typing speed of at least 25 WPM.
  • Motivated to achieve excellent guest service.
  • Ability to project a professional image and be approachable with strong social skills.
  • Able to multi-task while working under pressure.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 21.
  • Must be authorized to work in the U.S.
Job Details  
Company Name : Alaska Airlines
Location : San Francisco, CA, USA
Job Type : Full-Time


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