Loyalty Coordinator

Website Porter Airlines

Are you a customer-focused professional with experience in loyalty program management? Porter Airlines is currently hiring for a Loyalty Coordinator position in Toronto. In this role, you will be responsible for managing and improving our loyalty program, including customer communication, data analysis, and rewards fulfillment. If you have strong communication and analytical skills, a passion for customer service, and a desire to succeed, we encourage you to apply and join our team in Toronto.

Duties and Responsibilities

  • Assist in developing and executing program marketing strategies to drive increased member acquisition, spending, and overall engagement.
  • Work closely with the Business Intelligence team to develop detailed reporting and analytics to help monitor program health, and member engagement and guide marketing decision-making.
  • Work with the Web and Digital teams to enhance the VIPorter experience online.
  • Collaborate with the Revenue Management and Technology teams on initiatives that support loyalty objectives.
  • Assist in developing compelling business cases for loyalty projects to elicit buy-in from key stakeholders.
  • Support Call Centre and Customer Relations teams on member escalations.

Q – What experience is needed for this job?

3+ years of experience in a data-driven loyalty role with both marketing and CRM experience is required for this role. Travel, loyalty, hospitality, or airline industry experience is preferred. Strong analytical skills, project management abilities, and the ability to thrive in a fast-paced environment are also necessary.

Q – What are the education qualifications needed to apply for this job?

A bachelor’s degree in a related discipline is required for this role.

Conclusion: If you have a bachelor’s degree in a related discipline, 3+ years of experience in a data-driven loyalty role, and strong analytical and project management skills, you may be a great fit for the Loyalty Coordinator position at Porter Airlines. With a focus on customer service and the ability to thrive in a fast-paced environment, this role offers the opportunity to work in a dynamic and challenging environment. If you meet the requirements and are interested in taking the next step in your career, we encourage you to apply for this exciting opportunity in Toronto.

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