JetBlue Careers | Ground Operations | Washington

Website JetBlue

If You are Looking for Jobs in Washington, Check out this Ground Operations Job vacancy in Washington. The Airports Supervisor leads, develops, and maintains strategic relationships with JetBlue Crewmembers, internal departments, and Customers; depending on the specific station, this responsibility may extend to Business Partners as well.

The Supervisor serves Airports Crewmembers as well as Business Partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with the Manager(s) in the execution of the operational strategy to ensure the success of our Customer interactions, control costs, drive revenue, and uphold safety standards.

Your Duties And Responsibilities as a Ground Operations

  • Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) — responsible for meeting federal and local requirements.
  • Supports, coaches, and trains Airports Crewmembers, encourage engagement and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
  • Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in line with the high expectations Customers have for JetBlue. Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.

Who Can Apply For This Position 

  • High School Diploma or General Education Diploma (GED)
  • Three (3) years of Customer service, sales, or airline experience, OR one (1) year of JetBlue CEX experience
  • Able to stand continuously for up to four (4) hours at a time
  • Ability to perform under pressure and fixed time constraints
  • Proficient knowledge of Microsoft Office
  • Proficient in written and verbal English
  • Ability to handle confidential information with professionalism and diplomacy
  • Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends
Job Details  
Company Name :  JetBlue
Location : Washington, DC
Job Type : Full-Time


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