Hawaiian Airlines Careers | Customer Service Manager | Honolulu

Website Hawaiian Airlines

If You are Looking for Jobs in Honolulu, Check out this customer Service Manager Job vacancy in Honolulu. At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha and taking care of our people, our homes, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Your Duties And Responsibilities as a Customer Service Manager

  • Manage authorization levels within 24-48 hours of flight departure for overbooking, MELs, and equipment changes and take appropriate action to remediate
  • Manage HA seat availability during OAL (Other Airlines) irregular operations
  • Directly affected station personnel to execute plans during irregular operations for disrupted passengers (hotels, meals, alternate flights, etc.)
  • Manage the creation of extra sections for all HA flights in the reservation system and open the flight for sale 24/7 based upon displaced passenger needs and TSA requests
  • Manage and monitor flight status system-wide operation (Flight Trac) to proactively coordinate necessary adjustments and give direction to airport operations and reservations
  • Manage MELs from maintenance for inoperative seats, non-reclining FC seats, lower deck crew module, IFE system, and jumpseats that may impact passengers in the aircraft cabin
  • Manage Federal Air Marshall requests for ticket and seat changes within the 24-hour period prior to departure. Provide direction to airport operations to accommodate seat requests

Who Can Apply For This Position 

  • 3 years of customer service experience where personal interaction/services are performed
  • Ability to work under pressure and within time constraints with all levels of employees with little guidance
  • Ability to make high-level decisions independently in a timely manner with emphasis on economics
  • Must be able to work flexible hours with shifts in a 24hr operation
  • Must be able to multi-task and handle multiple projects simultaneously
  • Ability to work with co-workers, employees from other departments, vendors, and OAL
  • Must have demonstrated leadership skills, maintain a positive attitude at all times, and strong communication skills
  • Must exhibit honesty, mutual respect, and personal integrity
Job Details  
Company Name : Hawaiian Airlines
Location : Honolulu, HI 96819, USA
Job Type : Full-Time


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