Emirates Careers | SUPERVISOR AIRPORT SERVICES  | Bangkok

Website Emirates

If You are Looking for Jobs in Bangkok, Check out this SUPERVISOR AIRPORT SERVICES Job vacancy in Bangkok.  Ensure that the service offered is timely, efficient, professional and of the highest level, as per the criteria set forth by the Company’s commercial, safety, and security policies, standards, and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines, and various authorities. Ensure that all relevant areas of operations are fully covered.

Your Duties And Responsibilities as a SUPERVISOR AIRPORT SERVICES

  • Ensure that all post-flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
  • Respond to queries, complaints, and claims in an efficient and timely manner in order to restore passenger confidence.
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer
  • Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
  • Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. – Support, coach, and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.

Who Can Apply For This Position 

  • Minimum `O? Level or equivalent.
  • Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations.
  • Experience: Given the specific requirements at outstations, a minimum of 4 years of Airline Industry experience is required.
  • Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling.
Job Details  
Company Name : Emirates
Location : Bangkok, Thailand
Job Type : Full-Time

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