Customer Services Agent

American Airlines

This Agent, Customer Services position at Barcelona Airport offers an exciting opportunity to be part of a team dedicated to providing a safe and first-class airport experience to customers. If you have excellent interpersonal skills and are willing to work in a shifting environment, this job may be a great fit for you. Apply now to join the team and help ensure a seamless and enjoyable experience for all of our customers.

What are the Job Duties and Responsibilities for Agent, Customer Services at Barcelona Airport?

  • Provide consistently high-quality customer service and ensure a seamless experience at all contact points
  • Perform all customer service and security functions where passenger contact is involved
  • Work closely with and take instructions from Lead Agents
  • Promote and sell American Airlines services and products to customers
  • Perform a range of airport-related duties in various areas such as check-in, security, gates, transfer, arrival, baggage services, and ticketing
  • Adhere to and promote safe working practices
  • Attend and complete all compulsory training
  • Carry out any other reasonable duties as required

Is Language Proficiency Required for this job?

Yes, the ability to communicate in English and German is required.

What are the Requirements of this job?

  • Excellent interpersonal skills
  • Solution-oriented approach
  • Reliability and punctuality
  • Ability to communicate in English and German
  • Ability to resolve conflicts within time constraints and without losing control
  • Ability to handle stress effectively and work with minimum supervision
  • Willingness to work in a shifting environment including weekends, holidays, and bank holidays
  • Willingness to complete all relevant training

Where is this job located?

This job is located at Barcelona Airport.

Join the American Airlines team in beautiful Barcelona, Spain as a Customer Services Agent! Help passengers with their travel needs and provide exceptional customer service. Apply now for a rewarding career with one of the world’s leading airlines.


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