Customer Services Agent | Qatar Airways, Chongqing

Website Qatar Airways

If You are Looking for Jobs in Chongqing, Check out this Customer Services Agent  Job vacancy in Chongqing. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction.

Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Who Can Apply For This Position 

  • High School Qualification with 2 years of customer service experience
  • Having completed IATA or airline Basic Tariff course is preferred.
  • Excellent written and spoken English
  • Interactive, customer service oriented with warm, cheerful and expressive personality.
  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
  • Flexible to work on shifts.
  • Bilingual – fluent in English and Mandarin, and in any of the following languages – Cantonese, Japanese and Korean.
Job Details  
Company Name : Qatar Airways
Location : Chongqing, China
Job Type : Full-Time

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