Customer Service Manager job in Logan International Airport

Website American Airlines

If You are Looking for Jobs at Logan International Airport, Check out this Customer Service Manager Job vacancy in Logan International Airport. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Manager

  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect, and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
  • Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety engagements
  • Promote effective communication among departments to engage our team to work together to achieve common goals.
  • Manage escalated service issues and be visible to your team members when problems arise
  • Deliver key corporate and local information to frontline leaders in an efficient and effective manner.
  • Set the expectations and ensure team members understand the why behind the focus/criticality
Job Details  
Company Name : American Airlines
Location : Logan International Airport
Job Type : Full-Time

To apply for this job please visit jobs.aa.com.


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