Customer Service Manager | American Airlines, Reagan National Airport

Website American Airlines

If You are Looking for Jobs in Reagan National Airport, Check out this Customer Service Manager Job vacancy in Reagan National Airport. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Manager

  • Be a safety advocate: Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
  • Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
  • Manage escalated service issues and be visible to your team members when problems arise
  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
  • Promote effective communication among departments to engage our team to work together to achieve common goals.

Who Can Apply For This Position 

  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Strong decision-making skills
Job Details  
Company Name : American Airlines
Location : Reagan National Airport
Job Type : Full-Time


    Public Notice!: All Rights, Trademarks Names & LOGO's are the property of their respective owners