Customer Service Manager | American Airlines, Denver

Website American Airlines

If You are Looking for Jobs in Denver, Check out this Customer Service Manager Job vacancy in Denver.

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. This position will be responsible for ensuring a high-performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience

Your Duties And Responsibilities as a Customer Service Manager 

  • Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  • Promotes an environment of mutual respect and trust between frontline team members
  • Establishes and promotes effective relationships with an external and internal customer base that fosters compassion, authenticity, integrity, respect, and dignity
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Ability to work extra hours when there are operational needs

Who Can Apply For This Position 

  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to monitor and assess the performance of self, team members, and the operation to make improvements or take corrective action
  • Strong decision-making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
Job Details  
Company Name : American Airlines
Location : Denver, CO, USA
Job Type : Full-Time


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