Customer Service Manager | American Airlines, Chicago

Website American Airlines

If You are Looking for Jobs in Chicago, Check out this Customer Service Manager Job vacancy in Chicago. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Manager

  • Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Ability to work extra hours when there are operational needs
  • Coaches and mentors frontline team members in skill development, customer service elevation, and company culture behaviors
  • Promotes an environment of mutual respect and trust between frontline team members
  • Establishes and promotes effective relationships with an external and internal customer base that fosters compassion, authenticity, integrity, respect, and dignity
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance

Who Can Apply For This Position 

  • Ability to monitor and assess the performance of self, team members, and the operation to make improvements or take corrective action
  • Strong decision-making skills
  • Ability to work independently as well as collaboratively
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
Job Details  
Company Name :  American Airlines
Location : Chicago
Job Type : Full-Time


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