Customer Service Agent | American Airlines, Charlotte

Website American Airlines

If You are Looking for Jobs in Charlotte, Check out this Customer Service Agent Job vacancy in Charlotte. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Agent

  • Provides assistance with passenger check-in and cargo acceptance.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Meets and dispatches aircraft within established times.
  • Responds and assists during security and emergency situations.
  • Follows internal/external policies and procedures.
  • Provides assistance to distressed passengers and customers.
  • Protects company property and revenue.
  • Provides for safe travel.
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
  • Uses organizational skills to perform multiple tasks within a limited time period.
  • Is self-motivated and requires minimal supervision.

Who Can Apply For This Position 

  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Job Details  
Company Name :  American Airlines
Location : Charlotte
Job Type : Full-Time


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