Customer Service Agent | Alaska Airlines, San Francisco

Website Alaska Airlines

If You are Looking for Jobs in San Francisco, Check out this Customer Service Agent Job vacancy in San Francisco. The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union-represented position.

Your Duties And Responsibilities as a Customer Service Agent

  • Sell tickets and ensure cabin accommodations.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • Perform computer and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and loads, coordinating special meals, and upgrades.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Who Can Apply For This Position 

  • Ability to consistently lift 50 lbs.
  • Ability to anticipate the needs of others in a fast-paced environment.
  • Ability to communicate in English.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • High school diploma or equivalent.
Job Details  
Company Name : Alaska Airlines
Location : San Francisco, CA, USA
Job Type : Full-Time


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