Customer Service Agent

Website Canadian North

Canadian North is currently hiring a Customer Service Agent for our Inuvik location. In this role, you will be responsible for providing exceptional customer service to passengers, handling ticketing and check-in procedures, and assisting with baggage handling. If you have excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity today.

Duties and Responsibilities

  • Disseminate information;
  • Assist passengers with mobility and special needs;
  • Issue tickets and process sales reports for deposit;
  • Assemble, control, and transmit reservations and passenger data;
  • Administer Interline and employee travel both business and pleasure;
  • Maintain records as required;
  • Process claims for damaged or missing baggage;

Q: What experience is needed for this job?

A: 1 year of customer service experience is required. Familiarity with passenger check-in and baggage handling, as well as all aspects of paperwork/documentation for passenger service functions is also required.

Q: Is language proficiency a requirement for this job?

A: Bilingual proficiency in English/French or English/Inuktitut is considered an asset.

Q: What are the education qualifications needed to apply for this job?

A: A high school diploma or equivalent related experience is required.

Conclusion: If you have a high school diploma or equivalent related experience, 1 year of customer service experience, and familiarity with passenger check-in and baggage handling, this job could be a great opportunity for you to use your strong communication and interpersonal skills in a customer service role. If you are bilingual in English/French or English/Inuktitut, that is considered an asset. This job requires the ability to handle multiple tasks and prioritize duties, as well as the willingness to assist in all areas of passenger services. If you have experience in handling passengers with mobility needs and work well in a team environment, consider applying for this job.

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