Customer Sales And Service Agent | Air Canada, Montreal

Website Air Canada

If You are Looking for Jobs in Montreal, Check out this Customer Sales And Service Agent Job vacancy in Montreal. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centers, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program.

Your Duties And Responsibilities as a Customer Sales And Service Agent

  • Advise customers on how to get the most out of the program.
  • Research, book, and reschedule flights.
  • Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).
  • Enhance membership loyalty by promoting partners.
  • Handle and resolve member concerns.

Who Can Apply For This Position 

  • Completion of grade 12 and related post-secondary education or equivalent experience.
  • Strong written and verbal communication skills in French and English.
  • Understanding of geography and experience/passion for traveling.
  • Be available to attend and successfully pass a full-time paid training program.
  • Be available to work a variety of day, and evening shifts, as well as, weekends and statutory holidays.
  • Willing to adhere to Air Canada’s grooming standards.
  • Minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour.
  • Working knowledge of PC/Windows environment, internet, mobile, and tablet applications.
  • Customer service or sales experience call center experience is an asset.
  • Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.
  • Candidates must speak both English and French fluently.
Job Details  
Company Name : Air Canada
Location : Montreal, QC, Canada
Job Type : Full-Time

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