Customer Relations Representative Job in Dorval

Website Air Canada

If You are Looking for Jobs in Dorval, Check out this Customer Relations Representative Job Vacancy in Dorval. Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Your Duties And Responsibilities as a Customer Relations Representative

  • Anticipate and identify customers’ needs.
  • Go above and beyond searching for ways to retain customers.
  • Respond with compassion and care to customers’ complaints and inquiries by phone and email even under difficult circumstances.
  • Perform other associated duties as required.
  • Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer.
  • Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.

Who Can Apply For This Position 

  • High school diploma or equivalent.
  • Strong customer service background.
  • Strong organizational and decision-making skills.
  • Good problem-solving and conflict-resolution skills.
  • Strong interpersonal and teamwork skills.
  • Ability to work flexible hours in a 24/7 environment.
  • Strong time-management skills and an ability to work autonomously.
  • Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.
Job Details  
Company Name : Air Canada
Location : Dorval, QC, Canada
Job Type : Full-Time

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