Customer Care Representative Jobs in Seattle | Alaska Airlines Careers

Website Alaska Airlines

If You are Looking for Jobs in Seattle, Check out this Customer Care Representative Job vacancy in Seattle.

The Customer Care Representative is responsible for resolving tier I guest inquiries, complaints, and requests for assistance at Alaska Airlines and Horizon Air.

As a member of the Customer Care team, this individual contributor role delivers superior customer service to our guests by offering accurate information and creative resolutions.

Your Duties And Responsibilities as a Customer Care Representative

  • Researches and resolves customer issues, keeping accurate records of interactions.
  • Escalates complex calls requiring a higher level of problem resolution to Customer Care Representative II or Customer Care Specialists.
  • Promotes strategic partnerships by educating customers about Alaska Airlines’ marketing promotions and program benefits.
  • Maintains records of customer complaints and reports that information to the appropriate departments for correction.
  • Identifies problems critical to website operation and reports them to the Supervisor.

Who Can Apply For This Position 

  • Ability to organize and multitask to solve complex administrative challenges.
  • Ability to navigate diverse challenges while resolving customer concerns.
  • Ability and willingness to work from home, including:
  • Must establish and maintain designated work area within Washington state.
  • Must maintain a dedicated telephone line and high-speed, hard wired internet connection at own expense.
  • In-office time is required for initial training as well as periodically thereafter.
Job Details  
Company Name : Alaska Airlines
Location : Seattle, WA, USA
Job Type : Full-Time

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