Contact Centres Agent

Website Air Transat

Looking for a career in customer service? Consider applying for a Contact Centre Agent position with Air Transat in Montreal.

Q: What are the job duties and responsibilities for the Contact Centres Agent role at Air Transat?

A: The main responsibilities for this role include answering incoming calls from customers and travel agents, promoting Transat products, processing requests for flight reservations and modifications, acting as a user expert for customers browsing the company’s websites, and following up with clients regarding ongoing files.

Q: What language proficiency is required for this job?

A: Bilingual proficiency in French and English is required for this job, and knowledge of a third language is an asset.

Q: What are the requirements of the job?

A: Some requirements for this job include experience in customer service or tourism (an asset), experience in a call center environment (an asset), excellent skills in using and navigating various computer applications, the ability to adapt to different and constantly evolving computer software, knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS, and Datalex (an asset), strong customer service skills, strong organizational skills, thoroughness, and autonomy, and OPC/TICO certification (an asset).

Q: What experience is needed for this job?

A: Experience in customer service or tourism is an asset for this job, as is experienced in a call center environment. Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS, and Datalex is also an asset.

Q: Where is the location of this job?

A: This job is located in Montreal, QC, Canada.

Q: What are the benefits and perks of this job?

A: Some benefits and perks for this job include a base salary at the hiring of $16.50/hr, rapid salary progression, eligibility for the incentive program upon hiring (guaranteed $1.25/hr for the first 3 months), an annual Transat target bonus of 3% guaranteed for the year 2022, 3 weeks of vacation, 5 floating vacations, group insurance, RRSP/DPSP contribution from the employer and the possibility of career development within the company. Additionally, upon hiring, employees will receive two airline tickets to Transat destinations and unlimited standby.

Conclusion: If you are looking for an exciting opportunity to join a company that is dedicated to providing unparalleled customer service, consider applying for the Contact Centres Agent role at Air Transat. With the potential for salary progression and career development, as well as a range of benefits and perks, this role is a great opportunity for anyone looking to grow their career in the aviation and customer service industries.

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