Q: What are the job duties and responsibilities for this position?
A: The main responsibilities for this position include booking air travel for guests, answering questions and providing information about travel with WestJet, providing pre and post-booking support such as changing and canceling reservations, effectively researching and making decisions based on information available, and completing any ad-hoc projects as assigned.
Q: Is language proficiency a requirement for this job? If so, what language(s)?
A: Yes, language proficiency is a requirement for this position. Candidates must be proficient in English, both verbal and written. Candidates must also be able to communicate with an advanced level of written and spoken English fluently.
Q: What other requirements are there for this job?
A: Other requirements for this position include a combination of two years experience in customer service and/or sales-related environment, residence within 1 hour of WestJet’s head office, strong computer skills including a minimum typing speed of 40 words per minute, flexibility with work schedule, punctuality and reliability, and being smart, independent, self-motivated, empathetic, solution-focused, and passionate about supporting guests.
Q: What experience is needed for this job?
A: The required experience for this position is a combination of two years of experience in customer service and/or sales-related environments.
Q: Where is this job located?
A: This job is located in Calgary, AB, Canada.
Q: What benefits and perks are offered with this job?
A: WestJet provides a competitive total rewards package and offers a fun and friendly culture with colleagues who work together to win, travel privileges for the employee and their family, and savings and benefit programs that are flexible to meet specific needs.
Conclusion: If you are a customer service and/or sales professional with a passion for supporting guests and have strong communication skills in English, this position as a Call Centre Representative at WestJet may be a great opportunity for you. With the chance to work for a well-respected airline and the added benefits of travel privileges and flexible savings and benefit programs, this role is not one to be missed. Apply now to join the WestJet team and start building a rewarding career.