Birmingham Airport Jobs in Birmingham | Assisted Travel Coordinator

Website Birmingham Airport

If You are Looking for Jobs in Birmingham, Check out this Assisted Travel Coordinator Job vacancy in Birmingham. Reporting to the Accessibility Operations Manager you will be a key role in our Assisted Travel product and ensure we continue to be ‘Proud of Every Journey’ whilst supporting three of our core pillars; Customer, Efficiency and Safety & Security.

Your Duties And Responsibilities as a Assisted Travel Coordinator

  • Take ownership of the service’s daily performance, striving to maintain the airport’s Key Performance Indicators for this area
  • Host key areas within the terminal to answer customer queries, support their needs at that point and aid operational decision making through effective communication with colleagues
  • Proactively and assertively engage with the Assisted Travel Third Party Contractor, both with operational staff and their Management team
  • Undertake dynamic, operationally critical decision making in a high pressure environment to ensure Customers receive an exceptional, safe assistance experience and Airline On Time Performance is protected
  • Check-in and engage with departing customers to understand their needs and offer a tailored assistance plan for their journey
  • Undertake administrative duties to support a safe operation including briefing customers in the use of complimentary mobility scooters, completing regulatory Electric Mobility Aid paperwork and completing shift / incident reports
  • Provide direct support to assisted customers and their luggage including physical assistance / movement of the customer around the terminal and external areas
Job Details  
Company Name : Birmingham Airport 
Location : Birmingham, UK
Job Type : Full-Time


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