American Airlines Jobs in San Diego | Customer Service Manager

Website American Airlines

If You are Looking for Jobs in San Diego, Check out this Customer Service Manager Job vacancy in San Diego. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Manager

  • Creates an environment that cares for our frontline team members and celebrates the team’s successes
  • Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, FAA, and other government agencies
  • Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Coaches and mentors frontline team members in skill development, customer service elevation, and company culture behaviors
  • Promotes an environment of mutual respect and trust between frontline team members
  • Establishes and promotes effective relationships with an external and internal customer base that fosters compassion, authenticity, integrity, respect, and dignity
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance

Who Can Apply For This Position 

  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to actively listen giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to monitor and assess the performance of self, team members, and the operation to make improvements or take corrective action
  • Strong decision-making skills
Job Details  
Company Name : American Airlines
Location : San Diego
Job Type : Full-Time


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