American Airlines jobs in Fort Worth | Member Services Representative

Website American Airlines

American Airlines jobs in Fort Worth  – If You are Looking for Jobs in Fort Worth, Check out this Member Services Representative Job Vacancy in Fort Worth.

This job is a member of the Credit Union Team within the American Airlines Credit Union. ​This position will be responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.


  • ​​High school diploma or GED
  • Ability to work independently and with minimal supervision
  • Ability to effectively prioritize work and meet deadlines
  • Ability to sit and/or stand for extended periods of time
  • Ability to work varying schedules, including evenings and weekends
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Must have an acceptable credit history, which will be verified
  • Ability to exercise excellent member service skills
  • Ability to perform in a service-culture environment with a desire to cross-sell Credit Union products and services
  • The ability to speak, read, and write Spanish is a plus
  • Ability to maintain satisfactorily

Your main responsibilities in this role include the following:

  • Opens new accounts, sells, and processes Credit Union services for new and existing members
  • Posts deposits and processes loan payments
  • Ensures the security and confidentiality of all accounts and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
  • Performs loan interviews, processing, and disbursement activities, as assigned by the manager
  • Processes various monetary transactions and maintains account information
  • Performs Notary Services as required
  • Creates and promotes positive name recognition for the Credit Union
  • Maintains awareness of all branch functions and duties to provide proper support and coverage at all times
  • Works a rotating Saturday schedule depending on the job location
  • Performs other duties as assigned

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