American Airlines Jobs in Chicago | Customer Service Manager

Website American Airlines

If You are Looking for Jobs in Chicago, Check out this Customer Service Manager Job vacancy in Chicago. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Manager

  • Be a safety advocate: Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives; Coaches and mentor frontline team members in skill development, customer service elevation and company culture behaviors
  • Promote effective communication among departments to engage our team to work together to achieve common goals
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensuring team members adhere to corporate policy/procedure
  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect, and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety engagements

Who Can Apply For This Position 

  • Coordinate assignments for frontline team members to dynamically work flights at gates
  • Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant days of overtime, provide staffing inputs and tour reports
  • Being proactive and efficient with time management
  • Ability to work extra hours when there are operational needs
  • Ability to work rotating shifts including weekends, holidays and days-off
Job Details  
Company Name : American Airlines
Location :  Chicago
Job Type : Full-Time


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