Website American Airlines

If You are Looking for Jobs in Phoenix, Check out this Representative Job vacancy in Phoenix. This job is a member of the Customer Planning Team within the Customer Experience Division.

Responsible for retaining existing customers and preventing erosion of our customer base through timely and creative service failure resolution, while limiting financial exposure and capturing actionable data.

Your Duties And Responsibilities as a Representative

Provide compensation to customers when appropriate
Assist American Airlines in continuing efforts to improve customer service by collecting complaint information
Investigate customer complaints using a variety of software systems
Collaborate with Customer Relations Departments from our partner airlines to ensure that customers receive a consistent level of service
Work with other departments to resolve service failures and maintain customers

Who Can Apply For This Position

2 years experience in a customer service position with strong customer service skills
High School diploma or GED Equivalency
2 years experience within a position that requires team interaction/goals setting

Job Details  
Company Name : American Airlines
Location : Phoenix, AZ, USA
Job Type : Full-Time