Website American Airlines
If You are Looking for Jobs in Phoenix, Check out this Representative Job vacancy in Phoenix. This job is a member of the Customer Planning Team within the Customer Experience Division.
Responsible for retaining existing customers and preventing erosion of our customer base through timely and creative service failure resolution, while limiting financial exposure and capturing actionable data.
Your Duties And Responsibilities as a Representative
- Provide compensation to customers when appropriate
- Assist American Airlines in continuing efforts to improve customer service by collecting complaint information
- Investigate customer complaints using a variety of software systems
- Collaborate with Customer Relations Departments from our partner airlines to ensure that customers receive a consistent level of service
- Work with other departments to resolve service failures and maintain customers
Who Can Apply For This Position
- 2 years experience in a customer service position with strong customer service skills
- High School diploma or GED Equivalency
- 2 years experience within a position that requires team interaction/goals setting
Job Details Company Name : American Airlines Location : Phoenix, AZ, USA Job Type : Full-Time