Alaska Airlines Jobs in Seattle | Senior Field Service Specialist

Website Alaska Airlines

If You are Looking for Jobs in Seattle, Check out this senior Field Service Specialist Job vacancy in Seattle. It should come as no surprise that we are recognized as one of Seattle’s most desirable companies for engineers and technology professionals.

Our culture of collaboration, history of launching industry-leading products, and experienced teams that work at the highest levels of software development help us to pioneer technologies that are creating an airline people love.

Your Duties And Responsibilities as a Senior Field Service Specialist

  • Acts as a subject matter expert for installation and maintenance of all information communication systems for Alaska Airlines and Horizon Air facilities and contracted locations.
  • Manages the execution of information, communication, airport-related systems, and IT systems, including hardware, software, networks, voice (telephone and radio), and mobile.
  • Exercises judgment to resolve complex, break-fix issues; troubleshoot user problems at the desktop or provide phone support to diagnose remote customer issues. Makes recommendations in the testing, development, and determination of departmental standards.
  • Creates accurate and detailed documentation of all supported systems and physical locations.
  • Manages Service Desk tickets daily using ITSM solution ensuring they are properly documented including description, troubleshooting, and resolution.

Who Can Apply For This Position 

  • General knowledge of infrastructure topology and installation of hardware (computers, printers, switches, routers, firewalls, etc.).
  • Experience with mobile devices.
  • Demonstrated experience delivering exceptional customer service.
  • Strong interpersonal skills, facilitating effective verbal and written communication at all levels in the organization.
  • Proven experience quickly learning new technologies, processes, and methodologies.
  • Technical project leadership experience.
  • Proven experience quickly learning new technologies, processes, and methodologies.
  • Technical project leadership experience.
Job Details  
Company Name : Alaska Airlines
Location : Seattle, Washington
Job Type : Full-Time

To apply for this job please visit careers.alaskaair.com.


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