Alaska Airlines Jobs | Customer Care Representative

If you are looking for Jobs in Seattle, Washington, you can apply for this Customer Care, Representative Job. The Customer Care Representative is responsible for resolving tier I guest inquiries, complaints, and requests for assistance at Alaska Airlines and Horizon Air. As a member of the Customer Care team, this individual contributor role delivers superior customer service to our guests by offering accurate information and creative resolutions.

JOB Requirements What We Need?

• A minimum of 1 year of customer service experience.
• Typing speed of at least 25 WPM.
• Ability to organize and multitask to solve complex administrative challenges.
• Ability to navigate diverse challenges while resolving customer concerns.
• Ability and willingness to work from home, including:
• Must establish and maintain designated work areas within Washington state.
• Must maintain a dedicated telephone line and high-speed, hard-wired internet connection at your own expense.
• Minimum connection speeds must be met.
• In-office time is required for initial training as well as periodically thereafter.
• Familiarity with internet applications (e.g., Chrome, Internet Explorer, Firefox, etc.).
• Excellent customer service skills (e.g., verbal, written, listening).
• Enthusiastic and willing to play an important role in helping to retain guests of Alaska Airlines and Horizon Air.
• Proficiency with Microsoft Office applications (e.g., Word, Excel. PowerPoint, and Outlook).
• Ability and willingness to work weekends and holidays as needed.
• Ability to communicate in English.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• High school diploma or equivalent.