Alaska Airlines Jobs | Customer Care Representative

Alaska Airlines

If you are looking for Jobs in Seattle, Washington, you can apply for this Customer Care, Representative Job. The Customer Care Representative is responsible for resolving tier I guest inquiries, complaints, and requests for assistance at Alaska Airlines and Horizon Air. As a member of the Customer Care team, this individual contributor role delivers superior customer service to our guests by offering accurate information and creative resolutions.

JOB Requirements What We Need?

  • A minimum of 1 year of customer service experience.
  • Typing speed of at least 25 WPM.
  • Ability to organize and multitask to solve complex administrative challenges.
  • Ability to navigate diverse challenges while resolving customer concerns.
  • Ability and willingness to work from home, including:
  • Must establish and maintain designated work areas within Washington state.
  • Must maintain a dedicated telephone line and high-speed, hard-wired internet connection at your own expense.
  • Minimum connection speeds must be met.
  • In-office time is required for initial training as well as periodically thereafter.
  • Familiarity with internet applications (e.g., Chrome, Internet Explorer, Firefox, etc.).
  • Excellent customer service skills (e.g., verbal, written, listening).
  • Enthusiastic and willing to play an important role in helping to retain guests of Alaska Airlines and Horizon Air.
  • Proficiency with Microsoft Office applications (e.g., Word, Excel. PowerPoint, and Outlook).
  • Ability and willingness to work weekends and holidays as needed.
  • Ability to communicate in English.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
  • High school diploma or equivalent.