Alaska Airlines job in Seattle | Customer Service Agent

Website Alaska Airlines

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union-represented position. If You are Looking for Jobs in Seattle, Check out this Customer Service Agent Job vacancy in Seattle.

Your Duties And Responsibilities as a Customer Service Agent

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Who Can Apply For This Position 

  • A minimum of 6 months of customer service or community service experience.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
  • Typing speed of at least 25 WPM.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to adapt to performing work according to to set procedures.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Job Details  
Company Name : Alaska Airlines
Location : Seattle, WA, USA
Job Type : Full-Time

To apply for this job please visit careers.alaskaair.com.


Public Notice!: All Rights, Trademarks Names & LOGO's are the property of their respective owners