Airport Services Performance Manager | Emirates, Dubai

Website Emirates

If You are Looking for Jobs in Dubai, Check out this Airport Services Performance Manager Job vacancy in Dubai. Drive and inspire team members and a large, remote and multi-cultural workforce to ensure the team are driven to deliver the highest hospitality standards.

Manage staff through clear direction, feedback, motivation, and development. This includes regular communication whilst ensuring fair and consistent management of performance issues in line with the corporate policy and EKAS standards

Your Duties And Responsibilities as an Airport Services Performance Manager

  •  Direct team members to liaise with related departments e.g. HR, Employee Assistance Programme, Local Affairs, on appropriate management of critical cases such as (death in service, serious incidents on duty, etc…).
  • Manage disciplinary/capability cases and identify any root, trends, or common causes. Make recommendations, take corrective actions and implement proactive communication or policy review to ensure preventative action.
  • Collaborate with the team members to understand sickness trends and identify corrective action.
  • Manage individual customer complaints relating to staff performance and ensure a thorough investigation. Administer disciplinary procedures where necessary for staff performance shortfalls/behavioral concerns,in line with policy and procedure.
  • Identify staff development needs; design and deliver regular workshops which highlight opportunities for improved service and support the development requirements for career progression.
  • Support appropriate departments such as Training and Product Development on the enhancement and design of training and development standards and delivery of the same.
Job Details  
Company Name : Emirates
Location : Dubai, United Arab Emirates
Job Type : Full-Time

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