Website Qatar Airways
Reporting directly to the Airport Services Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as display excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges. If You are Looking for Jobs in Washington, Check out this Airport Services Duty Supervisor Job Vacancy in Washington.
Your Duties And Responsibilities as an Airport Services Duty Supervisor
- Facilitates ramp handling in liaison with all airport staff to expedite departures
- Provide leadership, demonstrate team-building skills, direct staff, and evaluate performance as well as being able to build on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offer support to the Airport Services Manager in the implementation of training and remaining sensitive in varying difficult situations at all times
- Supervises the airport team to ensure on-time flight closure and working towards an overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections, and other passenger-related disruptions
- Manage and train the ticketing team
Who Can Apply For This Position
- Relevant College or University qualification
- Excellent communication skills with fluency in the English language.
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
- High level of computer literacy
- Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures
- Excellent customer focus and service delivery.
Job Details Company Name : Qatar Airways Location : Washington, DC, USA Job Type : Full-Time